E-Channels Specialist - Zain Group

Basic Purpose::



Handling day to day activities related to Zain SA's IVR. Initiating new projects and features on the IVR.



Main Duties & Responsibilities::



* Initiate new IVR features to enhance overall customer experience.

* Review periodic reports to recognize customer behaviors and take decisions regarding them.

* Handle the contract with the recording agency to carry out projects and make the payments.

* Prepare training material for the frontliners about the IVR tree and features.

Job Details

Date Posted:	2014-06-23
Job Location:	Riyadh, Saudi Arabia
Job Role:	Customer Service
Company Industry:	Customer Service

Preferred Candidate

Career Level:

Entry Level

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Company:

Date Posted: June 23, 2014 at 08:00AM

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E-Channels Specialist - Zain Group