Technical Manager -Factory - Tangent International

Job Purpose:

• Lead and develop the Technical Team in the Cluster.

• Manage the Technical Service function.

• Support other functional areas to deliver service to both internal and external clients.

• Be responsible for the planning.

• Continuous improvement of the Technical Services functions in the Cluster.



Responsibilities

• Customer visits for technical check up amp; communication with customer (Technical Manager, Production Manager, and Maintenance Manager) together with Cluster Heads and Technical Manager.

• Insure that preventive maintenance activities, including spare parts organization are planned.

• Planning of labor in the Cluster (preventive maintenance, projects and training) in cooperation with Technical Managers.

• Insure spare part stock keeping is managed according to the guidelines.

• Coordination of the labor for the service agreements. Coordination of installation projects in cooperation with Project Managers and Installation Manager.

• Support and assist Country Technical Managers (knowhow exchange and training).

• Insure the administration of service reports, meeting reports, maintenance lists, Technical Managers check list and to do list is followed-up.

• Coordinate customer complaints in cooperation with the Cluster Quality Manager, decide about required action and make sure complaints are closed.

• Controlling on warranty claims in cooperation with CBOB Dubai office.

• Weekly and monthly reporting to Technical Director and Cluster Head

• Preparation of budget, strategic planning and forecasts.

• Support during the presales phase for projects.

• Realization of projects in cooperation with Project Manager and Installation Manager.

• Implement the Service Strategy in the Cluster

• Leading and support of further development of Cluster Service staff

• Implementation and improvement of all Services Processes, according to defined standard securing a high customer satisfaction, considering the internal Service targets.

Job Details

Date Posted:	2014-06-24
Job Location:	Tunisia
Job Role:	Engineering
Company Industry:	FMCG

Preferred Candidate

Career Level:

Management

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Company:

Date Posted: June 24, 2014 at 09:33AM

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Technical Manager -Factory - Tangent International