Our client is a global leader in managed, returnable and reusable packaging solutions, serving many of the world's largest companies in sectors such as consumer goods, fresh produce, beverage and automotive Customer Service Representative will provide a support service for clients in the Gulf area. The (Customer Service Agent - Contact Centre Agent) is responsible for customer administration support for their clients and their Sales Partners working with Account Managers. Responsible for remotely representing the Customer service department, supporting and working with internal departments (Credit Management, asset management, operations, master data, customer support) and ensuring customer satisfaction and retention. The position is based in Dubai and reports into the Customer Contact Supervisor
Other responsibilities will include but not limited to:
Work directly with clients to successfully implement customer service improvement programs as client self-serve and proactive client contact for data changes by providing remote training and support
Work closely with the credit management team to escalate non-payment issues with client (i.e. pro-actively support our collections strategy
Manage to resolution all queries from the client by identifying the correct account balance to resolve the issue and managing escalations if required
Opening the new accounts, verifying the rates, liaising with the master data for account validation
Represent customer service department to key internal and external clients to address high profile or recurring client issues and complaints. Ensure that appropriate action plans are in place, with regular feedback to the client
Handling inbound and outbound calls
Managing and updating the master data files and Accurate filing of customer’s documentation
Job Details
| Date Posted: | 2013-09-03 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Customer Service |
| Company Industry: | Transportation; Distributions and Logistics; Customer Service |
Preferred Candidate
| Career Level: | Mid Career |
Apply Now - Jobs in UAE - Customer Service Jobs in UAE - Search All Jobs
Company:
Date Posted: September 03, 2013 at 01:51PM
Apply Directly Here
Call Center Agent - Manpower Middle East
No comments:
Post a Comment