Call Center Agent - Universal International Food Co.

Support and provide superior service via phones, e-mails and faxes as a receiver and caller

Use questioning and listening skills that support effective telephone communication.

Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.

Understand the impact of attitude in handling calls professionally

Effectively deal with job stress, angry callers, and upset customers

Use the most appropriate way to communicate with different behavior types on the telephone.

Apply the elements of building positive rapport with different types of customers over the phone.

Apply the proper telephone etiquette to satisfy various customer situations.

Apply appropriate actions to effectively control a telephone call.

Identify voice skills and how to enhance a good telephone presentation.

Meets commitments to customers

Other duties as assigned.

Display Time flexibility towards shifts as per work floor requirements

Job Details

Date Posted:	2013-10-27
Job Location:	Al Kuwait, Kuwait
Job Role:	Customer Service
Company Industry:	Catering/Food Services/Restaurants
Monthly Salary:	US $1,000

Preferred Candidate

Career Level:	Entry Level
Degree:	Certification / diploma

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Date Posted: October 27, 2013 at 02:16PM

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Call Center Agent - Universal International Food Co.