• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Set up new customer accounts
• Organize workflow to meet customer timeframes
• Keep records of customer interactions and transactions
• Record details of inquiries, complaints and consequent actions taken
• Maintain customer databases
• Communicate and coordinate with internal departments
Job Details
| Date Posted: | 2013-10-05 |
| Job Location: | Beirut, Lebanon |
| Job Role: | Customer Service |
| Company Industry: | Shipping; Distributions and Logistics |
| Monthly Salary: | US $1,000 |
| Joining Date: | 2013-11-01 |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Lebanon |
| Degree: | Bachelor's degree / higher diploma |
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Date Posted: October 05, 2013 at 10:10PM
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Customer Service Agent - FedEx
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