Knowledge Coach - Virgin Mobile Saudi

Ready to help build Saudi Arabia’s next generation mobile service?



Yes? Great! Because we’re looking for talented, motivated, friendly, honest and enthusiastic go-getters just like you. And together, we’re going to build Saudi Arabia’s next generation mobile service.



Everyone working at Virgin Mobile shares an inspired goal - to make people happy, one phone and plan at a time. That’s our business. Your job will be to help make sure that goal is achieved right here in Saudi Arabia.



Together, we’ll help put the newest and coolest phones in people’s hands and deliver prepaid and postpaid data plans built around their needs, and definitely have a lot of fun doing it.



Why be part of it?



At Virgin, people are our greatest asset. We truly believe that when people are treated with respect and given the freedom to be themselves, everything is possible.



From Virgin Megastores in Dubai, Virgin Mobile, and Virgin Atlantic through to Virgin Galactic we have never stopped believing that with the right people anything is possible.



When you work at Virgin Mobile, you’ll be surrounded by some of the newest and coolest phones, gadgets, people and innovations out there. But remember, all that stuff means little if you lose sight of what really matters: our customers.



After all, technology is for people. And it’s people who inspire us most.



The role of the Knowledge Coach is to serve as a mentor and support the customer care management team in providing coaching, training with an aim of maximizing the performance and effectiveness of the teams.



Duties and Responsibilities



• Partner with customer care management to identify performance gaps and develop relevant training plans

• Deliver coaching (against plans) to support on-going performance improvements

• Facilitate new hire training and training of new systems, processes, products & services

• Develop and maintain training modules and materials

• Maintaining effective training programs and continuous monitoring of all service activity

• Act as a focal point of contact with HR in regards to identifying training needs and delivering the appropriate training programs

• Act as focal point of contact with the Marketing team to ensure proper communication delivery to the Customer Care team regarding updates on promotions, new offers, products and services

• Provide coverage to assigned teams as the main point of contact in the absence of customer care supervisors

• Actively feedback findings from QA team and develop and deliver appropriate improvement plans.

• Contribute to developing an upbeat and supportive culture

Job Details

Date Posted:	2013-10-04
Job Location:	Jeddah , Saudi Arabia
Job Role:	Customer Service
Company Industry:	Telecommunications

Preferred Candidate

Career Level:	Mid Career
Degree:	Bachelor's degree / higher diploma

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Date Posted: October 04, 2013 at 09:27PM

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Knowledge Coach - Virgin Mobile Saudi