Customer Services Manager

* Providing help and advice to customers using Organization's Products or Services;

* Developing customer service Procedures, Policies and Standards.

* Communicating courteously with customers by Telephone, Email, Letter and Face to Face.

* Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.

* Managing or leading a team of customer services staff

handling more complex enquiries and complaints.

* Authorizing refunds or other compensation to customers

making sure accurate records are kept of communications with customers.

* Keeping accurate records of discussions or correspondence with customers.

* Analyzing key management information to see how well customers are being served.

* Producing written information for customers, often involving use of computer packages/software.

* Helping to recruit, train and appraise new staff

* Keeping up to date with developments in customer service.

* Developing feedback or complaints procedures for customers to use.

Job Details

Date Posted:	2013-11-26
Job Location:	Al Kuwait, Kuwait
Job Role:	Management
Company Industry:	Retail/Wholesale
Joining Date:	2014-01-02

Preferred Candidate

Career Level:	Mid Career
Degree:	Bachelor's degree / higher diploma

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Company:

Date Posted: November 26, 2013 at 11:09PM

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Customer Services Manager