Reporting to the IT Manager, the IT Help Desk Specialist, will provide critical support to the entire company by assisting with a wide range of computer hardware and software issues. This includes equipment deployment, diagnosing hardware and software issues through questions and troubleshooting, issue correction, setting up new hardware, sourcing the appropriate hardware and software and other similar tasks. The ideal candidate will have a background in customer service and computer hardware and software. As this is an internal customer service position, the IT Help Desk Specialist will be organized and friendly with the strong desire to help out.
DUTIES AND RESPONSIBILITIES:
• Provide quality IT support for employees with high degree of customer satisfaction, technical knowledge and timeliness.
• Serve as point of contact for technical support calls received by phone, e-mail or other methods
• Perform a variety of network problem analysis and monitoring tasks for the Support Team of the Information Technology department when appropriate.
• Act as liaison between users and technical staff to communicate the status of problem resolution to network users; log and track requests for assistance related to IT supported systems
• Participate in the preparation of training material and documentation for IT Support use; conduct periodic inventory maintenance on all equipment, track user problem trends.
• Create and distribute network related information to users, such as new account information and distribution list information; as well as, activating and deactivating user accounts.
• Assist with on-site installation and maintenance of network systems for users. Extract and import data according to predetermined specifications.
• All other tasks as assigned.
Job Details
| Date Posted: | 2014-01-20 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Technology/IT |
| Company Industry: | Manufacturing and Production; Military |
| Joining Date: | 2014-02-23 |
Preferred Candidate
| Career Level: | Entry Level |
| Gender: | Male |
| Degree: | Bachelor's degree / higher diploma |
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Date Posted: January 20, 2014 at 02:26PM
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IT Help Desk - FNSS Middle East LLC
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