Managed Services Sr Manager - NCR

Title: Managed Services Offer Senior Manager



Location: Dubai, United Arab Emirates





Position Summary



As the internal and external evangelist of the NCR Managed Services portfolio for Europe, you are charged with services success. This extends from increasing the profitability of existing Managed Services offers to developing new Managed Services offer for the company.



You will define services offers from existing ideas, and help to develop new ideas based on your industry and services experience and your contact with customers. You must possess a unique blend of business and a big-picture vision, and the drive and creativity to make that vision a reality.



You must enjoy spending time understanding customers, prospect and market problems, synthesizing these needs, and defining and releasing innovative services for our targeted markets





The Managed Services Offer Director is responsible for managing the global managed services portfolio to achieve profitable revenue growth and business plan objectives in Europe.



He/She translates customer, market, competitive intelligence and solution requirements into services requirements and brings to market services offers (products) that are packaged and tailored for a given vertical industry, technology solution and geography.



The incumbent is responsible for the complete lifecycle of the service from concept through discontinuation.



In this role, the Managed Service Offer Director integrates Service Offers to strengthen our solution value proposition, build competitive differentiation and customer retention.



The role involves direct interaction with customers as a senior specialist and evangelist of the Managed Services portfolio and to understand and develop a customer centric solution that meets the customer desired outcomes. He/she provides holistic view of the services portfolio, market, strategy and brand, supports industry verticals, Region Sales and Deployment.



He/She develops and effectively deploys offers and supporting collateral and launch programs including; Training, Demand Generation, value quantification etc. Utilizing Offer Phase Gate processes, he/she works collaboratively with solution management/marketing, Services Design/Engineering to operationalize the offers, ensuring ability to deploy and deliver Service.



The incumbent develops and coordinates launch plans and program including Marcom activities.





The Managed Services Offer Director is a combined role which provides a holistic approach that includes both OUTBOUND and INBOUND focus activities such as: Outbound Focus



• Pre-Sales Support of New Offers



• Service Offer Requirements, Strategy, Roadmaps



• Market and Competitive Intelligence and Analysis including “Attack/Winback” Programs



• Service Offer Evangelist and Expert, Sales Support/Demand Creation



• Senior



• Go to Market Plans and Programs: Key Messages, Value Proposition, Value quantification, Area Ready to Sell – Sales Kit/Collateral i.e. Presentation, Proposal Content, Scope of Service/Statement of Work, Contract Addendum, Pricing, Datasheets etc..



• Service Launch and Market Events Inbound Focus



• Offer Development, roadmaps and realization – concept through discontinuation



• Business and Marketing Plan development, Program Metrics for success



• Lead services program development with Program Management Phase Gate review, investment prioritization, revenue and deliverables interlock with cross functional owners



• Project Management, program tracking and reporting (Funnel, file value, revenue, attach rate etc)



The Services Offer Director is responsible for the Services Portfolio assigned and managing the cross functional deliverables from concept to discontinuation.



He/she would lead framing opportunities or problems, conceptualizing ideas or solutions, defining requirements, defining scope of service, p

Job Details

Date Posted:	2014-05-30
Job Location:	Dubai, United Arab Emirates
Job Role:	Other
Company Industry:	Management

Preferred Candidate

Career Level:

Entry Level

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Date Posted: May 30, 2014 at 04:00AM

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Managed Services Sr Manager - NCR