The job holder is responsible for serving as the face of the organisation to create first impressions, which plays a key part in reflecting its customer service orientation and professional standards and in turn building a general reputation. The role is responsible for performing front desk activities such as greeting visitors, distributing mail and entry-level administration.
General Front desk Operations
*Greets visitors and answers basic questions regarding the business, such as hours of operation,
directions to office locations, etc to extend a warm welcome and display a customer service outlook
*Answers incoming phone calls in a professional and courteous manner, determines intent of caller and
routes calls to make appropriate connections
*Screens telephone calls, as requested, and routes them to their proper recipient, taking and relaying messages as needed to support efficient use of work time and ensure communication with relevant/official parties as per company guidelines
*Places international calls at the request of concerned staff and maintains log of calls placed to provide details of outgoing calls for easy access and reference
*Gives routine, non-interpretative information on request and keeps updated on activities to respond to and provide callers with information on current activity or whereabouts of the concerned individual as appropriate
*Receives internal and external mail/documents and distributes them to concerned team members and maintains a log book for the same to facilitate easy reference
*Assists in maintaining and updating telephone directories and event schedules via an online data base when notified of changes to access correct information
*Drafts correspondence and processes any paperwork or records to provide administrative support as required
Showroom Front Desk Operations
*Gives routine, non-interpretative information on request, provide customers with a brief explanation of the products and services and keeps updated on activities to respond to and provide visitors and callers with current activity information
*Maintains logs of calls placed and any additional information required for various reports or special projects to provide details of outgoing calls for easy access and reference. This includes logging all new enquiries to provide relevant details to the Sales team
*Calls interested customers from a pre-defined list provided by the Sales Manager to explore and renew their interest in the organisation’s products/services
*Prospects new leads upon the request required of the Sales Manager to explore business opportunities
*Ensures all display vehicles have number plates and specification stands with such details recorded to facilitate easy access to information as needed
*Receives internal and external products and documents and distribute them to concerned staff and maintains a detailed log of vehicle information (e.g. demo vehicle plate number)
*Checks input of data in the CRM system to ensure Sales Consultants’ use of approved formats
*Completes showroom activity report on a day-to-day basis to facilitate record and review
Job Details
| Date Posted: | 2014-07-31 |
| Job Location: | Abu Dhabi, United Arab Emirates |
| Job Role: | Customer Service |
| Company Industry: | Automotive |
Preferred Candidate
| Career Level: | Entry Level |
| Gender: | Female |
| Degree: | High school or equivalent |
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Date Posted: July 31, 2014 at 10:47AM
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Receptionist - Al Fahim Group
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