Responsible for the overall cleanliness of the hotel,
including rooms and public area. Major responsibilities include ensuring guests
are satisfied with hotel cleanliness, responding to guest needs, ensuring safety
and security of rooms, maintaining inventory and cost controls, selecting,
training, maintaining and managing a motivated and skilled work force.
Establishes a friendly atmosphere of superior guest service and product quality
and provides exemplary performance for the staff to follow.
ESSENTIAL JOB FUNCTIONS:
Housekeeping Operations
Maintains Brand cleanliness standards for both rooms and public areas
and inspects them to ensure that standards are met.
Trains staff in all aspects of housekeeping, including guest service.
Administers guest satisfaction inspection procedures and reports.
Maintains key control and lost-and-found, and ensures staff is trained to
follow correct procedures for both.
Plans work schedules and room assignments with minimum disruption to
guests.
Empowers hotel staff to deliver great guest service by encouraging
responsiveness to guest needs.
Meets or exceeds hotel guest satisfaction measures.
Ensures hotel standard and services contribute to the delivery of
consistent guest service.
Guest Service
Maintains guest service as the driving philosophy of the hotel.
Personally demonstrates a commitment to guest service by responding
promptly to guest needs with an interest and concern in satisfying every
guest.
Ensures hotel staff, including all new hires, knows all components of guest
service guarantee and are trained to meet service standards.
Develops added value customer service programs regarding housekeeping
services.
Can communicate to guests about hotel promotions, local attractions and
points of interest.
Ensures employees know policies, pay procedures, bonus plans, and
benefits.
Helps to develop management talent by acting as a mentor for direct
reports.
Uses ongoing safety training to minimize workers’ compensation claims.
Monitors and maintains acceptable turnover levels.
Manages human resources functions, including recruiting, selecting,
orientation, training, performance planning and evaluating and pay/reward
programs to maintain a skilled, qualified work force.
Maintains a positive, cooperative work environment between staff and
management.
Emphasizes training and development as a way of doing business to
empower employees to provide excellent guest service.
Ensures personnel files are accurate and comply with local and federal
regulations.
Administers personnel policies fairly and consistently.
Resolves employee grievances in a fair and timely way.
Ensures housekeepers know responsibilities and manage against those
responsibilities.
Profit Management
Assists in annual budget preparation.
Anticipates revenue/cost problems in department.
Tracks financial and operating information on ongoing basis to adjust
plans, labor and other costs.
Produces accurate financial reports on time.
Orders and buys cleaning supplies, linens and chemicals at the best
prices.
Maintains inventory of supplies and ensures staff follows proper
inventory/cost control procedures.
Safety and Security
Understands “Right to Know” laws, which apply to housekeeping supplies
and chemicals.
Recognizes and corrects conditions which may create security, fire or
accident hazards.
Understands and implements hotel’s control system.
Job Details
| Date Posted: | 2014-08-11 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Management |
| Company Industry: | Hospitality/Tourism/Travel |
| Monthly Salary: | US $3,000 |
| Joining Date: | 2014-09-15 |
Preferred Candidate
| Career Level: | Management |
| Gender: | Male |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; India; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Pakistan; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
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Date Posted: August 11, 2014 at 11:02AM
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Housekeeping Manager - Al waha Palace Hotel
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