Field Service Engineer - Agfa Gevaert

Responsibilities:

The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence, and will take part in the deployment of new systems as planned by the project manager





Major Accountabilities





• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.



• Completing Preventative Maintenance and Functional Management Inspections.



• Ordering and managing repair parts cycle times.



• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service



records in a timely manner.



• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer



satisfaction.



• Maintaining tools and test equipment properly and ensuring they are calibrated.



• Meeting applicable regulatory requirements.



• Managing vendors’ service delivery processes in compliance with Agfa Healthcare policies.



• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that



will lead to effective problem solving.



• Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue



programs.



• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.



• May include training of clinical staff on designated equipment







Job Profile





Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or



Associates Degree with 2 years experience servicing electronic equipment,



• Experience interfacing with both internal team members and external customers as part of a solution based



service process.



• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.



• Experience troubleshooting and responding to customer concerns.



• Frequent business travelling is a must



• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy



to understand manner



• Change agent and process oriented

Job Details

Date Posted:	2014-09-05
Job Location:	Dubai, United Arab Emirates
Job Role:	Other
Company Industry:	Other

Preferred Candidate

Career Level:

Entry Level

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Company:

Date Posted: September 05, 2014 at 11:55AM

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Field Service Engineer - Agfa Gevaert