Job ID: 110749
Department Description: The Support Services Department manages the Life Cycle Services (LCM) business ensure customer satisfaction with Motorola Public Safety customers. The LCS business is a combination of forecasting, proposing new services and contract renewals and building relationships with customers and subcontractors. These services are both Motorola internal and subcontracted.
Responsibilities/Expectations: The scope of the Customer Service Manager (CSM) is a select territory assigned by the Regional Services Manager. A typical assignment is between 15 – 30 contracted customers and a plan of at least $2M. The scope includes traveling to see customers and subcontractors. The amount of travel is based on customer expectations, any issues and the need of the subcontractors.
Knowledge Skills: A CSM needs to have 3 years minimal experience with Motorola Service business. A CSM needs to be able to work in SLC, drive customer issues and present to end users. A CSM is required to have working knowledge of Motorola products and have some technical expertise. A CSM also needs to be able to develop strong relationships with their customers
Job Details
| Date Posted: | 2014-09-03 |
| Job Location: | Cairo, Egypt |
| Job Role: | Other |
| Company Industry: | Customer Service |
Preferred Candidate
| Career Level: | Entry Level |
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Date Posted: September 03, 2014 at 03:55PM
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G - Customer Service Manager - Motorola Solutions
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