The Company:
Al-Futtaim is regarded as a pioneer in the lower Gulf region's automotive industry and encompasses every aspect of the automotive business, from passenger and commercial vehicles and construction equipment, sales and service to used car sales, rental and leasing. A comprehensive network of showrooms, service and sale centres cover the UAE and Gulf region providing customers with convenience, choice and the highest standards of after-sales service.
Al-Futtaim Automall is the Used Car Division of the Al-Futtaim Group and has been developed following extensive customer research, using worldwide best practices with the addition of market-leading customer service. Al Futtaim Automall is the largest and most trusted used vehicle retailer in the region for over a decade.
The Role:
We are currently looking for experienced Service Advisor for Automall.
In this role you will have following responsibilities:
* Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems (DMS)
* Technically competent to understand the customer needs and requirements and accordingly raise Service Orders
* Able to provide detailed explanation on jobs to be carried out on vehicle
* Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers
* Ability to advise customers on the required vital jobs
* Should have flair for Selling Value added Services, Service Contracts and accessories
* Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience
* Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time
* Raise Warranty approvals
* Raise special orders for parts not available and follow up and keep customer informed.
* Prepare Invoices on DMS and arrange for Active delivery of vehicles
* Follow up payments of credit customers and ensure collection within stipulated time
* Regularly monitor orders raised by him and ensure timely billing
* Conduct post service follow up to ensure customer satisfaction
Job Details
| Date Posted: | 2014-09-04 |
| Job Location: | United Arab Emirates |
| Job Role: | Customer Service |
| Company Industry: | Automotive |
Preferred Candidate
| Career Level: | Mid Career |
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Company:
Date Posted: September 04, 2014 at 07:55AM
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Service Advisor | Automall - Al Futtaim Group
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