Service Advisor

Job Purpose:

To create outstanding customer confidence by ensuring a professional performance and exceptional commitment to customer care & to maximize service sales and profitability by selling core, value added and incremental products.



ESSENTIAL FUNCTIONS

Duties & Objectives:

• Schedule Service Appointments.

• Obtain customer & Vehicle data and reviews vehicle history prior to the arrival of the customer.

• Greeting the customer in a timely manner.

• Answer customer calls in timely Manner.

• Advice the customers on the care of their car and the value of maintaining their vehicles.

• Notify Team Leader of Incoming work.

• Check on the progress of repair whole day of all the Job cards created.

• Provides Accurate and complete written cost estimates of labor and parts.

• Write up customer’s vehicle problem accurately and clearly on the Job card.

• Contact customers if any changes in the Job card need to be done and advice those on the reason for change.

• Implement and maintain service marketing programs.

• Obtains customers signature on repairs orders and provides customer a copy of the same.

• Maintain Professional appearance.

• Keep work area clean.

• Carry out temporary assignments given by the managers as required.

• Maintain high customer satisfaction.

• Ensure final inspection has been carried out before delivering the car to the customer.

• After the service of the car initiate the invoice process.

• Personally hand over the car to the customer and ensures the customers satisfaction is met.

• Explain the complete work done by the service team and also the charges for the customer.

• Ensure customer vehicle is clean and well serviced before the delivery of the car.

• Ensure the customer is well informed of any delays in the service timings and hand over of the car.

Job Details

Date Posted:	2014-09-01
Job Location:	Doha, Qatar
Job Role:	Support Services
Company Industry:	Other

Preferred Candidate

Career Level:	Mid Career
Degree:	Bachelor's degree / higher diploma

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Date Posted: September 01, 2014 at 04:05PM

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Service Advisor