Claims Officer - Reed Specialist Recruitment

Reed Specialist Recruitment's client in the insurance industry is looking for Claims Officers in Doha, Qatar. It is an exciting job opportunity and a chance to be part of a growing organization.

Job Description

External Challenges

• The securing of a new large piece of business, which will suddenly increase number of claims submitted before additional resources are recruited.

• The securing of new business whereby claims documentation is not of language that can easily be supported by the Claims Team eg: Chinese, Arabic, Greek

• A market trend change resulting in a change in the product offering. eg: Tailored products.

Internal Challenges

• System modifications which changes the way Claims are processed.



Key Responsibilities

• Adjudicate and process Claims within the agreed company SLA, clear to zero, in accordance with policy benefits to facilitate the company achieving its loss ratio target.

• Ensure correct adjudication of claims thus allowing accurate reporting on claims data.

• Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention

• Contribute to the team and departmental productivity targets so that the agreed SLA is achieved and a high level of customer service is provided.

• In line with the company’s policy on cost containment identify duplicate payments, possible non-disclosure and fraudulent claims.

• Respond to customer enquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction.

• Expand medical knowledge through claims processing.

Job Details

Date Posted:	2015-01-28
Job Location:	Doha, Qatar
Job Role:	Administration
Company Industry:	Insurance

Preferred Candidate

Career Level:

Entry Level

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Date Posted: January 28, 2015 at 09:08AM

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Claims Officer - Reed Specialist Recruitment