Help Desk Support Executive __ L1 AND L2 - S3 Net Systems

1. Handle all the Tickets w.r.t Desktop / Laptops / Printers / E-Podium.

2. Handle all the escalated tickets from the engineer / domain owners

3. Create Knowledge base and update central data pool.

4. Work on the tickets and resolve them with the right technical resources

5. Train and mentor L1 engineers to resolve tickets to save SLA failures.

6. Co-ordinate and implement change Requests

7. Installation & troubleshooting of critical applications and create AIGs or Update for any inconsistency.

8. Update Customer post implementations and obtain user confirmation.

9. Update IT Access and Help Desk immediately after every call.

10. Root Cause Analysis for repeat calls.

11. Self-learning to enhance skills on multiple applications or domains.

Job Details

Date Posted:	2015-01-29
Job Location:	Riyadh, Saudi Arabia
Job Role:	Technology/IT
Company Industry:	Support Services
Monthly Salary:	US $2,000

Preferred Candidate

Career Level:	Entry Level
Gender:	Female

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Date Posted: January 29, 2015 at 07:25AM

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Help Desk Support Executive __ L1 AND L2 - S3 Net Systems