Opportunities in TCS for Team Lead IT Asset Management-Riyadh (Only Women) - TATA Consultancy Services

• Training the team on the IT Asset Management & Services

• Supervise the activities and Work Volume of Associates in attending to incoming calls, emails, tickets and the resolution raised in order to provide optimal service delivery.

• Ensure agreed Customer Service standards are consistently met.

• Actively participate in performance appraisals for Associates.

• Maintaining rosters to meet anticipated business requirements to the agreed standards.

• Adherence to client and TCS Policies with reference to Data protection & SOP adherence.

• Ensuring Quality of services & Mentoring

• Ensure employees are trained to perform their jobs

• Follow up activities of the phone or email with various stakeholders

• Process Improvement initiation and Implementation

• Reports & MIS

• Proactively Identify potential problem related to process and timely escalate/ resolution

• Client Relationship Management

Job Details

Date Posted:	2015-01-07
Job Location:	Riyadh, Saudi Arabia
Job Role:	Technology/IT
Company Industry:	Information Technology

Preferred Candidate

Career Level:	Mid Career
Gender:	Female
Nationality:	India
Degree:	Bachelor's degree / higher diploma

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Date Posted: January 07, 2015 at 05:58AM

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Opportunities in TCS for Team Lead IT Asset Management-Riyadh (Only Women) - TATA Consultancy Services