ACS Presales Consultant - Oracle

The Advanced Customer Services (ACS) practice is a unit within the Oracle’s Customer Service Organization that establishes long-term relationships with many of Oracle's largest customers through annuity-based service contracts.



SCOPE:



• Location: Riyadh, KSA

• Reports to: MEA ACS Sales Leader

• Customer facing

• Has no direct reports, but leads the activities of virtual teams in support of customers

• Works with multiple customers across all sectors, in collaboration with Oracle Account teams

• Works with ACS Sales Representatives to:

- identify and cover all organisations (including existing Oracle customers)

- build and articulate compelling ACS service solutions that address identified customer needs

- ensure the risks and costs associated with each ACS service proposition are fully understood and addressed

- assisting the ACS Sales Teams in closing opportunities in a timely fashion

• May possibly work with appropriate Oracle Partners, i.e. resellers, SI's, ISV's, technology partners and alliances

• Works with other Lines of Business (LOBs) in individual opportunities and general cross-line-of-business initiatives



RESPONSBILITIES:



• To sell Oracle Services Solutions alongside the account sales representative

• Opportunity reporting/tracking for Business Management

• Transfers knowledge to other participant roles on the deal, account teams and across the ACS EMEA PreSales team

• Drives proposals, presentations, and other customer communications during opportunities

• Effectively communicates and articulates the details of the component roles in a proposed customer solution team collaboration

• Establishes the validity of a solution and its components with both short- and long-term implications when proposing service solutions

• Collaborates effectively (internally and externally) with others to ensure effective solution development and design

• Builds customer loyalty through achieving a trusted advisor relationship

• Applies consultative selling techniques to advance opportunities

• Anticipates and plans for competitive threats

• Works with customer Information Technology (IT), Account Intelligence, ACS management and the account sales team to develop an accurate understanding of business needs and related issues

• Works proactively and builds relationships with other lines of business

• Gathers and assesses customer needs, both business and technical for high level proposals

• Works with delivery to ensure a smooth transition from sales to delivery

• Can communicate with customer from technical level to CXO level

• Ability to navigate internal tools and process providing required assistance to ACS Sales Representatives

• Ability to work with disparate groups including, but not limited to, sales, delivery, customers, risk management, business development, product management

• Domain expertise in Oracle software and middleware would be desirable

• Will be measured on ACS bookings

Job Details

Date Posted:	2013-09-30
Job Location:	Riyadh, Saudi Arabia
Job Role:	Sales
Company Industry:	Information Technology

Preferred Candidate

Career Level:

Mid Career

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Date Posted: September 30, 2013 at 02:38PM

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ACS Presales Consultant - Oracle