The Advanced Customer Services (ACS) practice is a unit within the Oracle’s Customer Service Organization that establishes long-term relationships with many of Oracle's largest customers through annuity-based service contracts.
SCOPE:
• Location: Dubai
• Reports to: MEA ACS Sales Leader
• Customer facing
• Has no direct reports, but leads the activities of virtual teams in support of customers
• Works with multiple customers across all sectors, in collaboration with Oracle Account teams
• Works with ACS Sales Representatives to:
- identify and cover all organisations (including existing Oracle customers)
- build and articulate compelling ACS service solutions that address identified customer needs
- ensure the risks and costs associated with each ACS service proposition are fully understood and addressed
- assisting the ACS Sales Teams in closing opportunities in a timely fashion
• May possibly work with appropriate Oracle Partners, i.e. resellers, SI's, ISV's, technology partners and alliances
• Works with other Lines of Business (LOBs) in individual opportunities and general cross-line-of-business initiatives
RESPONSBILITIES:
• To sell Oracle Services Solutions alongside the account sales representative
• Opportunity reporting/tracking for Business Management
• Transfers knowledge to other participant roles on the deal, account teams and across the ACS EMEA PreSales team
• Drives proposals, presentations, and other customer communications during opportunities
• Effectively communicates and articulates the details of the component roles in a proposed customer solution team collaboration
• Establishes the validity of a solution and its components with both short- and long-term implications when proposing service solutions
• Collaborates effectively (internally and externally) with others to ensure effective solution development and design
• Builds customer loyalty through achieving a trusted advisor relationship
• Applies consultative selling techniques to advance opportunities
• Anticipates and plans for competitive threats
• Works with customer Information Technology (IT), Account Intelligence, ACS management and the account sales team to develop an accurate understanding of business needs and related issues
• Works proactively and builds relationships with other lines of business
• Gathers and assesses customer needs, both business and technical for high level proposals
• Works with delivery to ensure a smooth transition from sales to delivery
• Can communicate with customer from technical level to CXO level
• Ability to navigate internal tools and process providing required assistance to ACS Sales Representatives
• Ability to work with disparate groups including, but not limited to, sales, delivery, customers, risk management, business development, product management
• Domain expertise in Oracle software and middleware would be desirable
• Will be measured on ACS bookings
Job Details
Date Posted: | 2013-09-30 |
Job Location: | Dubai, United Arab Emirates |
Job Role: | Sales |
Company Industry: | Information Technology |
Preferred Candidate
Career Level: | Mid Career |
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Date Posted: September 30, 2013 at 02:41PM
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ACS Presales Consultant - Oracle
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