Saturday, 28 September 2013

Al Misha'al Trainee (UAE Nationals) - Emirates NBD

Al Misha’al programme designed just for high school graduates, which boost the caerer & grow professionally & personally. The program will help in developing your career in the bank.



Brief Description



Al Misha’al is a six month training programme that is designed to train you for key front line positions such as Tellers and Customer Service Executives. Through both classroom and on-the-job training, you will learn about specifics of the job as well as develop your communication, English language skills, teamwork skills and good working habits.



Detailed Description



Customer Awareness: Making visitors aware of the range of products/services/facilities to address their specific needs.

Case Analysis: Collecting necessary information and analysing the defaulter cases in order to seek approval and initiate appropriate actions.



Customer Relationship: Sustaining customer relationship with the organisation (wherever appropriate) in order to retain customers and project a professional image of the bank.



Technical Knowledge: Learning and updating knowledge and skills required for performing the role independently.



Transaction Handling: Processing transactions that comply with procedural standards.

Business Etiquette

Intensive English for banking

Time management

Audit and compliance

Delivering Excellent customer service

Branch Simulation


Job Details






















Date Posted: 2013-09-29
Job Location: Dubai, United Arab Emirates
Job Role: Customer Service
Company Industry: Banking; Customer Service


Preferred Candidate


















Career Level: Entry Level
Nationality: United Arab Emirates
Degree: High school or equivalent


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Company:

Date Posted: September 29, 2013 at 08:12AM

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Al Misha'al Trainee (UAE Nationals) - Emirates NBD

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