The Department:
Al Futtaim Honda is one of the UAE's most popular automotive brands and enjoys a presence here dating back to the 1970's when it was introduced by the Al-Futtaim family. Honda's presence in the market has grown considerably, aided of course by excellent products - a car for every occasion, motorcycles, marine motors and other power products to make lives easier. We are the sole distributor for all Honda products in the UAE and our nationwide network of showrooms cover the country to enable everybody to experience and enjoy the Honda range of products easily and conveniently.
The Role:
The role is to assist Customer Experience Manager in proactively driving customer and associate engagement in the organization.
The key responsibilities are as follows:
* To contact customers regarding the products and services of Honda in a professional manner.
* To ensure that all vehicle service bookings are respectively confirmed in both the customer and the service center.
* To create and submit the daily reports regarding call and booking logs on time.
* To handle all customer enquiries and complaints. To ensure that all enquiries are responded in accordance with the company standards.
* To ensure that all complaints are reported and resolved before closing the case. The job holder has to make sure that the issue has been resolved through follow up calls.
* To assist Customer Experience Manager with his administrative requirements.
Job Details
| Date Posted: | 2013-09-01 |
| Job Location: | United Arab Emirates |
| Job Role: | Customer Service |
| Company Industry: | Automotive |
Preferred Candidate
| Career Level: | Mid Career |
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Company:
Date Posted: September 01, 2013 at 08:00AM
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Business Development Executive (x2) | Al Futtaim Honda - Al Futtaim Group
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