Tangent International is seeking an experienced Customer Service Manager to joing our client a leading global provider of PET solutions for liquid packaging.
For additional information on our client please follow the below link - www.tanint.com/packaging.
Overview of the Position:
The Customer Services Manager is “Our Client” customers’ contact point for services and after sales activities.
Mission:
The mission of the CSM is to lead the profitable growth of “Our Client” in terms of Services Solutions with his customer portfolio, and to ensure his customers’ satisfaction in terms of Service delivery through close support with Field Engineering and Project Management departments.
Responsibilities:
Accountable for a yearly service sales budget in terms of turnover and margin, covering “Our Client” extensive service portfolio for all equipment
In charge of planning customers’ contacts, visits and promotion, based on product portfolio and pricing prepared by LCM, top optimize Services sales in his territory
In charge of selling and negotiating “Our Client” Services portfolio, according to the rules and processes of the company
Reports his business activities and draw up a sales forecast to the Regional Commercial Director (RCD)
Develop solutions for customer satisfaction and monitors results
Work side by side with CSM support and Project Managers for completion of O&U projects where service installation is required and snagging list for new projects.
Get support from: Field Engineering (service back-office, FSE planning, logistics, technical support) and Services Operations (PA quotations, warranty, O&U execution).
“Our Client” entry point for everyday customers’ queries.
Responsible for customers’ issues escalation process
Responsible for customers’ overall satisfaction.
Job Details
| Date Posted: | 2013-09-30 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Other |
| Company Industry: | FMCG |
Preferred Candidate
| Career Level: | Mid Career |
Apply Now - Jobs in UAE - Other Jobs in UAE - Search All Jobs
Company:
Date Posted: September 30, 2013 at 04:12PM
Apply Directly Here
GMEA CUSTOMER SERVICE MANAGER - Tangent International
No comments:
Post a Comment