Middle East Jobs: Senior Supervisor, Outbound

An Outbound Supervisor oversees the outbound operations of Call center in order to promote and sell ASG products and ensure achieving highest Customer Satisfaction Index.

• Assign tasks and targets to Team Leaders, follow up on targets and review performance against targets.

• Introduce new selling concepts by enhancing the portfolio of call center activities in order to maximize revenue.

• Participate with Manager, CRM in the review and implementation of policies and procedures.

• Oversee the data standardization, collection and updating exercise of customer demographic and psychographic information.

• Ensure updating team on various ongoing promotions, Call Center activities etc…

• Monitor calls and system workflows to ensure achieving defined SLAs and minimization of errors.

• Attend to customer queries and resolve escalated customer complaints.

• Educate team on new products and services, sales techniques by disseminating information as per the required time lines.

• Monitor and conduct monthly performance reviews meetings with the Team.

• Review workflows, processes, policies and identify areas for improvement and set and follow up on action plans.

• Prepare duty roster in order to meet the operational needs and secure Manager, CRM approval.

• Prepare periodic reports on various outbound operations to submit to Manager, CRM for further action.

Job Details

Date Posted:	2013-09-01
Job Location:	Al Kuwait, Kuwait
Job Role:	Customer Service
Company Industry:	Automotive
Joining Date:	2013-10-01

Preferred Candidate

Career Level:	Mid Career
Gender:	Male
Nationality:	United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree:	Bachelor's degree / higher diploma

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Date Posted: September 01, 2013 at 12:10PM