Call Center Agent-موظف خدمة عملاء - Souq Group

Responsibilities:

• Use questioning and listening skills that support effective telephone communication

• Effectively deal with job stress, angry callers, and upset customers

• Use the most appropriate way to communicate with different behavior types on the telephone.

• Apply the elements of building positive rapport with different types of customers over the phone.

• Apply the proper telephone etiquette to satisfy various customer situations.

• Apply appropriate actions to effectively control a telephone call

•Identify voice skills and how to enhance a good telephone presentation.

• Meets commitments to customers

• Other duties as assigned.

• Display Time flexibility towards shifts as work requirements.

Job Details

Date Posted:	2013-10-30
Job Location:	Riyadh, Saudi Arabia
Job Role:	Customer Service
Company Industry:	Internet/E-commerce

Preferred Candidate

Career Level:	Mid Career
Gender:	Male
Nationality:	Saudi Arabia
Degree:	Certification / diploma

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Date Posted: October 30, 2013 at 11:24AM

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Call Center Agent-موظف خدمة عملاء - Souq Group