Customer Service Officer, Branches (UAE National) - RAK Bank

Job Purpose



To bring new customers and provide quality service to RAKBANK’s Personal Banking Customers, while ensuring adherence to Banks policies, ethics and code of conduct.



Accountabilities:



• Source and promote Sales in assigned Branches against set financial targets.

• Promote and sell various Banking products

• Carry out all branch administrative tasks, ensuring all activities are completed

within timescales and with a high degree of accuracy, whilst providing

excellent customer service, to both external and internal customers, and

adhering to all appropriate process and procedures.

• Send all complete error free account opening/loan/credit card applications to

the respective departments.

• Ensure approvals are in place prior to processing transactions.

• Create CIFs for new to bank customers through Finacle.

• Liaise with various departments within the bank and resolve queries and

problems.

• Comply with the Staff Code of Conduct at all times to ensure a positive image

of the Bank is presented to all customers both internal and external

• Ensure compliance with policy, procedures, standards and reporting

requirements, plus any relevant regulatory and statutory requirements.

• Identify and recommend improvements to procedures and processes to

improve process and service levels.

• Provide specialist information, guidance and advice to customers through the

delivery of excellent customer service to resolve customer queries and achieve

customer satisfaction.

• Regularly review customer portfolio to identify potential sales/business

opportunities.

• Understand customer needs and requirements and cross sell products to

Customers.

• Retain customers through complaint resolution and other enquiries in

coordination with Complaints unit.

• Perform any other duties or tasks as required or instructed by the line

manager to support the smooth operation of the branch.

Job Details

Date Posted:	2013-11-28
Job Location:	Abu Dhabi, United Arab Emirates
Job Role:	Sales
Company Industry:	Banking

Preferred Candidate

Career Level:	Entry Level
Nationality:	United Arab Emirates
Degree:	High school or equivalent

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Date Posted: November 28, 2013 at 09:05AM

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Customer Service Officer, Branches (UAE National) - RAK Bank