Job Purpose:
To provide quality service to customers, manage the branch lobby and maintain customer’s documentation, while ensuring adherence to Banks policies, ethics and code of conduct.
Main Responsibilities:
• Carry out all branch administrative tasks, ensuring all activities are completed
within timescales and with a high degree of accuracy, whilst providing
excellent customer service, to both external and internal customers, and
adhering to all appropriate process and procedures.
• Achieve set targets against service standards for customers’ transactions.
• Guide customers either to a service desk or waiting area.
• Understand customer requirements/needs and Cross Sell other Bank
products.
• Act as a custodian of Credit Cards / Debit Cards / Online Banking User Ids /
Cheque books / Captured Cards / BT Cheques / LOCs / CCCs and Returned
Cheques for delivery to customers.
• Comply with the Staff Code of Conduct at all times to ensure a positive image
of the Bank is presented to all customers both internal and external.
• Ensure compliance with policy, procedures, standards and reporting
requirements, plus any relevant regulatory and statutory requirements.
• Act as a focal point for customer’s queries and liaise as a matter of urgency
with appropriate departments of the Bank to resolve difficulties in order to
ensure first class standards of service.
• Identify and act on ways to improve own knowledge and skills, and as a
consequence improve the knowledge and skill level of the branch.
• Provide support to other team members as required to assist in the smooth
operation of the branch.
• Perform any other duties or tasks as required or instructed by the line
manager to support the smooth operation of the branch.
Job Details
| Date Posted: | 2013-11-28 |
| Job Location: | Abu Dhabi, United Arab Emirates |
| Job Role: | Customer Service |
| Company Industry: | Banking |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | United Arab Emirates |
| Degree: | High school or equivalent |
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Company:
Date Posted: November 28, 2013 at 08:46AM
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Service Ambassador (UAE National) - RAK Bank
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