Assists in hotel laundry daily operations and services. Works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Assists in maintaining a safe and clean work environment.
CORE WORK ACTIVITIES
Assisting in Managing Department Operations and Budgets
* Assisting in managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
* Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
* Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
* Ensures consistent workflow to minimize peaks and valleys in production.
* Brings issues to the attention of the department manager and Human Resources as necessary.
* Assists in ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
* Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
* Works effectively with the Engineering department on Laundry equipment maintenance needs.
* Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Operates all department equipment as necessary and reports malfunctions.
* Develops, maintains and uses effective back-up plans for breakdowns.
* Evaluates and implements new techniques, supplies and equipment.
* Providing and Ensuring Exceptional Customer Service
Providing services that are above and beyond for customer satisfaction and retention.
* Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
* Sets a positive example for guest relations.
* Empowers employees to provide excellent customer service.
* Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
* Celebrates successes and publicly recognizes the contributions of team members; ensures employee recognition is taking place on all shifts.
Job Details
| Date Posted: | 2013-12-31 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Support Services |
| Company Industry: | Hospitality/Tourism/Travel |
Preferred Candidate
| Career Level: | Mid Career |
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Date Posted: December 31, 2013 at 09:47AM
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Assistant Laundry Manager - The Ritz-Carlton, Riyadh
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