AYS Agent - The JW Marriott Marquis Hotel Dubai

Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests and following up to ensure satisfaction with result.



Ensure handling all guest requests as well as taking guest orders.



1) Attend to each call in a courteous and efficient manner, using correct telephone etiquette according to the Marriott International standards.



2) Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.



3) Maintain a log of all guest requests as well as guest response. Information should include:



A. Guest name, room number and folio number



B. Service request issue



C. Time of call



D. Agent name



E. Action taken / resolution



F. Follow up information, including final status



5) Print and distribute report per unit requirements



6) Maintain and be familiar with a directory of information within the hotel and local area information.



a. Local hotels, address, telephone and fax numbers



b. Travel agencies



c. Airlines



d. Car rentals



e. Taxi and limousine services



f. Money exchanges



g. Bank and automated teller machines (ATMS)



h. Local restaurants, hours, type of food, price



i. Local attractions, hours, prices



j. Houses of worships, hours of services



k. Shopping facilities



l. Government offices



m. Emergency numbers



7) Be fully conversant with OPERA and MICROS operation systems.



Follow up procedures as outlined in “At Your Service” handbook, as well other appropriate unit and company policies and procedures.

Job Details

Date Posted:	2013-12-29
Job Location:	Dubai, United Arab Emirates
Job Role:	Support Services
Company Industry:	Hospitality/Tourism/Travel

Preferred Candidate

Career Level:

Mid Career

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Date Posted: December 29, 2013 at 10:31AM

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AYS Agent - The JW Marriott Marquis Hotel Dubai