The primary responsibility of the Bell Captain is to coordinate and oversee the daily activities of the bell staff, specifically with regards to assisting the guests with their arrival and departure experience; making necessary deliveries to and pick- ups from guest rooms, transporting hotel packages, faxes, envelopes and parcels. Responsible for extending guidance and training to bell persons, to ensure a superior guest experience and adherence to JW Marriott Brand Standards.
Responsibilities
1. Ensure that bellmen greet guests and escort them to their rooms in accordance to the JW Marriott standard and Rooming LSOP.
2. Ensure that bellmen deliver luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive in a timely fashion.
3. Maintain detailed records of all guest room deliveries, amenity/wedding deliveries
4. Responsible for bellmen scheduling as well as updating their records in Oasys. Maintain necessary back up for each pay period to ensure proper payroll for bellman.
5. Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve complaints, assist in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
6. Coordinate daily activities of bellman including completion of Bellman Daily Checklist, organization of bag storage area, porterage, group arrival/departure information, cart maintenance
7. Responsible for training new members of the bell team in accordance with JW Marriott Brand Standards and LSOPs.
8. Responsible for preparing and implementing “On The Job Training” calendar
9. Responsible for conducting Monthly Hospitality Audits
10. Responsible for coordinating bellman positioning in the lobby and at Front Desk/ Elevator bays
11. Work harmoniously and professionally with co-workers and supervisors.
12. Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
13. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
14. Assist other employees to ensure proper coverage and prompt guest service.
15. Ensure that the bell team adheres to all grooming standards and hygiene practices.
Job Details
| Date Posted: | 2013-12-25 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Support Services |
| Company Industry: | Hospitality/Tourism/Travel |
Preferred Candidate
| Career Level: | Mid Career |
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Date Posted: December 25, 2013 at 07:05AM
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Bell Captain - The JW Marriott Marquis Hotel Dubai
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