• Answer inbound calls as well as making outbound calls to assist customers who have specific inquiries.
• Build customer’s interest in the services and products offered by the company.
• Provide personalized customer service of the highest level assuring a prompt and an accurate responds to be provided on their inquires.
• Update the existing databases with changes and the status of each customer/prospective customer.
• Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested parties.
• Follow up the calls of the client with clerical duties which includes faxing, emailing, filling up paperwork, and liaising with other departments.
• Evaluate account status at point of contact by analyzing information and recommending solutions to resolve the Card member’s issues.
• Other assigned tasks by the customer service supervisors & manager
Job Details
| Date Posted: | 2013-12-24 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Customer Service |
| Company Industry: | Finance/Economics; Customer Service |
| Joining Date: | 2013-09-01 |
Preferred Candidate
| Career Level: | Entry Level |
| Gender: | Male |
| Nationality: | Saudi Arabia |
| Degree: | Certification / diploma |
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Date Posted: December 24, 2013 at 09:18AM
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Call Center Agent - American Express
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