Manages security/loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.
CORE WORK ACTIVITIES
Managing Security/Loss Prevention Operations
* Assists in the development and implementation of emergency procedures.
* Conducts investigation of all losses of property assets and refers to proper management for disposition.
* Deploys security staff to effectively monitor and protect property assets.
* Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.
* Conduct periodic patrols of entire property and parking areas.
* Recognize success across areas of responsibility.
* Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
* Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
* Implements action plans to monitor and control risk.
* Maintains required reports and documentation regarding patrols of property and parking areas.
* Provides means for obtaining necessary medical attention on a timely basis.
Leading Security/Loss Prevention Teams
* Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.
* Celebrates successes by publicly recognizing the contributions of team members.
* Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
* Encourages and builds mutual trust, respect, and cooperation among team members.
* Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
* Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
* Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
* Serves as a role model to demonstrate appropriate behaviors.
* Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
* Strives to improve service performance.
* Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Ensuring Exceptional Customer Service
* Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
* Empowers employees to provide excellent customer service.
* Meet quality standards and customer expectations on a daily basis.
* Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on
Job Details
| Date Posted: | 2013-12-31 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Management |
| Company Industry: | Hospitality/Tourism/Travel |
Preferred Candidate
| Career Level: | Management |
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Date Posted: December 31, 2013 at 09:55AM
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Director - Loss Prevention - The Ritz-Carlton, Riyadh
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