Business Relationship Manager - Qatar Foundation

Job Purpose:

The Business Relationship Manager will provide support to the customers and support services department ensuring that the highest quality of service is being delivered.



KEY RESULT AREAS

ÿ Monitor, manage and evaluate the day to day activities of the Business Relationship Department and ensure that all work completed in line with directorate and QF procedures.



ÿ Prepare and monitor the annual budget for the Business Relationship Department to ensure that’s continuously maintained and recommend necessary corrective actions for variances.



ÿ Prepare policies and procedures for the Business Relationship Department and ensure that they are being adhered to and act as the point of contact when discrepancies as rise



ÿ Maintain and update a catalogue of the services handled by the support services and act as a focal point for all requests and inquires and forward to the appropriate department.



ÿ Act as a first point of contact between the customers and support services and resolves any issues that may arise and forward any major issue to the appropriate department.



ÿ Identify and standardize common process in support services to ensure they are streamlined to better serve the clients as well as being consulted on policies and procedures implementation ensuring they being adhered too.



ÿ Collate, consolidate and monitor the annual budget of Support Services and identifying any variances and recommending corrective actions



ÿ Prepare, negotiate and monitor the SLAs of Support Services and recommend any corrective actions if required.



ÿ Provide guidance to the Support Service Departments regarding contracts monitoring, tender preparation and evaluation, and on major projects and recommend corrective actions as well as improvement opportunities.



ÿ Prepare and conduct customer stratification surveys on the quality of service and recommend improvement plans to enhance the performance and follow up on their implementation.



ÿ Prepare periodic reports to the Executive Director of Support Services on the performance and customer satisfaction with services of support services directorate providing recommendations for any improvements.



ÿ Maintain strong relationships the Support Services and their customers to ensure their satisfaction and requirements are being attended too in a timely manner.

Job Details

Date Posted:	2014-01-31
Job Location:	Doha, Qatar
Job Role:	Support Services
Company Industry:	Community/Social Services/and Nonprofit

Preferred Candidate

Career Level:	Management
Degree:	Bachelor's degree / higher diploma

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Date Posted: January 31, 2014 at 09:34PM

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Business Relationship Manager - Qatar Foundation