Customer Care Manager

Plan, manage and control activities in a region related to Customers Care and assist National Manager Customer Care in planning, directing and monitoring all Customer Care activities and developing Customer Care policies and procedures



Responsibilities include but are not limited to:





1. Receive customer complaints and recommend necessary corrective actions to achieve customer satisfactions

2. Liaise with the other department to obtain information related to customer complaints, claims, compliments and suggestions

3. Investigate customer complaints and claims and bring them to conclusion with customer satisfaction as per approved Customer Care and company's policies and procedures.

4. Coordinate with Legal department in solving all cases against the company at court and other government ministries.

5. Authorize request for customer goodwill payments and settlement of claims within his limit of financial authority.

6. Authorize refund for repairs, services, products and purchases which are revealed to be not earned by the concerned department within his limit of financial authority.

7. Ensure safe custody of all data concerning customer complaints, compliments, claims, refunds and suggestions.

8. Provide a direct and monitor training activities for development of subordinates’ skills and capabilities.

9. Represent company in relevant conferences both in and outside of KSA

10. Visit showrooms and service centres to ensure the compliance of Customer Care policies and procedures.

Job Details

Date Posted:	2014-01-13
Job Location:	Riyadh, Saudi Arabia
Job Role:	Customer Service
Company Industry:	Automotive
Joining Date:	2014-02-02

Preferred Candidate

Career Level:	Management
Gender:	Male
Nationality:	Saudi Arabia
Degree:	Bachelor's degree / higher diploma

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Date Posted: January 13, 2014 at 10:14AM

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Customer Care Manager