CRM CALL CENTER AGENT

• Carry out PDSS Satisfaction Surveys to new customers, and consolidate the results in a monthly report.

• Follow up closely with Customer Profiling data obtained from Sales Dept as well as through PDSS Surveys and ensuring that all data are updated in the GM Control Centre.

• Handle Sheikhs and VIP customer segments and assist in providing high quality service with personalized treatments, and managing their complaints, enquiries and requests.

• Assisting in calling Hot Leads and following up with them based on their interest level and needs, and finding opportunities to cross-sell or up-sell based on information available, and forwarding them to the relevant Sales Consultants to close the deal.

• Capture referrals during interactions with customers wherever appropriate, and record them as Hot Leads.

• Communicate courteously with customers by telephone, email (or face-to-face) if required.

• Assist in the administration of customer lifecycle communication activities.

• Assist in database cleansing tasks.

• Work as a team to raise the level of customer satisfaction for the organization.

Job Details

Date Posted:	2014-02-01
Job Location:	Doha, Qatar
Job Role:	Customer Service
Company Industry:	Customer Service
Joining Date:	2014-02-28

Preferred Candidate

Career Level:	Mid Career
Degree:	Bachelor's degree / higher diploma

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Date Posted: February 01, 2014 at 03:28PM

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CRM CALL CENTER AGENT