To support the Company’s aim to deliver timely, accurate and professional service to all customers and exceed their expectations. To assist customers in expediting orders and correcting post-sale problems in English and Arabic by using a variety of communication tools, live chat, email and phone. Coordinate with internal and external suppliers and logistics companies to ensure delivery times are achieved within agreed service levels.
•Provide online support to customers through all stages of the e-commerce retail experience within agreed service levels.
•Action any complaints promptly and professionally and seek to resolve issues and exceed customer expectations.
•Update customers promptly with information about their orders.
•Using live chat, email and phone, answer any customer questions regarding the product offering.
•Consolidate customer feedback information and produce reports for Management team.
•Liaise with internal & external supplies on product availability and couriers on deliveries .
•Coordinate with courier companies on any returns.
•Update FAQ pages on website, with information to help resolve common customer issues.
•Provide operational, administrative and analytical support to the Ecommerce Site Manager and carry out any ad hoc tasks that arise within a busy ecommerce environment.
Job Details
| Date Posted: | 2014-02-25 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Customer Service |
| Company Industry: | Internet/E-commerce; FMCG |
| Monthly Salary: | US $3,000 |
Preferred Candidate
| Career Level: | Mid Career |
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Date Posted: February 25, 2014 at 10:29AM
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e-commerce customer service assistant
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