Information and Technology Officer - Medair

The IT Officer is responsible for the all technology needs within Medair’s offices in Jordan. He/She will ensure the basic systems are in place and operational, help with troubleshooting, give input into suggested improvements, and help develop new initiatives in order to help Medair more efficiently reach its goals of serving those affected by the Syrian crisis.



KEY RESPONSIBILITIES:



Equipment

 Configure and deploy new workstations, laptops and peripheral equipment.

 Install, troubleshoot, repair, update and maintain workstations, laptops and Smart devices.

 Capable to design XLS Forms for Android operating Systems (OpenDataKit) and transfer Forms from other formats

 Install, maintain, and troubleshoot printers/copiers as well as manage toner requests.

 Setup and support audio/visual equipment for presentations and trainings on and off site.

 Install and configure peripherals including scanners, external drives, monitors and other peripheral hardware.

 Removal/disposal of non-functional equipment.

 Maintain equipment - . On a regularly schedule clean inside equipment.

Software

 Provide software and system troubleshooting and support.

 Install, maintain, troubleshoot, and update operating systems and user applications.

 Proactively schedule software upgrades and patching.

 Assure that all software on equipment is licensed and keep record of licenses.



Network

 Monitor network to ensure network functionality and availability to all system users.

 Install, maintain, troubleshoot, and repair cabled, wireless and other network infrastructure.

 Good working knowledge of setting up and maintaining a mini server.

Users

 Ensure computer is set up prior to new hire start date and any related moves.

 Request and setup new user accounts and email accounts.

 Troubleshoot, and repair user accounts and email accounts, assist in resetting passwords

Management of Vendor Services

 Work directly with vendors to schedule repairs and maintenance.

 Work with vendors to and vendor supplied systems to track service requests through to completion.

 Work with suppliers to purchase equipment as needed

Training

 Train new and current employees on computer software and ICT systems and designed applications.

 Create materiel and presentations for trainings and reports.

Job Details

Date Posted:	2014-04-30
Job Location:	Amman, Jordan
Job Role:	Technology/IT
Company Industry:	Other

Preferred Candidate

Career Level:

Mid Career

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Date Posted: April 30, 2014 at 02:20PM

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Information and Technology Officer - Medair