Middle East Jobs: Operations Manager

The Operations Manager **Customer Care** is responsible for day to day operations in a 24 hour operation that handles world wide telephone and e-mail communication to both hotels and customers for reservations. These include requests for support on individual reservations and/or cancellations, requests for additional information, or complaints.

Main responsibilities include, but are not limited to:

 Continually evaluate, plan, direct and measure operational processes to achieve maximum efficiency;

 Continually evaluate and develop direct reports;

 Work in conjunction with other departments/locations to identify and implement effective technologies, applications and process;

 Identify and develop necessary tools and reports for effective management;

 Monitor and address customer service issues;

 Meet or exceed department performance goals;

 Implement, monitor, and measure staff performance standards; quantity, quality and phone service levels;

 Communicate in all directions;

 Identify and manage appropriate staffing levels/resource utilization;

 Maximize use of phone and all customer care related systems.

 Handling Rooms, and Transportation Reservations.

 Dealing with Travel Agents.

Additional Responsibilities:

 Create an environment that cultivates sales excellence, service, growth, empowerment, teamwork and high self-esteem;

 Identify, assess, confront and resolve performance issues with staff;

 Drive coaching/monitoring process in conjunction with the training department;

 Identify needs for new and recurrent training.

Job Details

Date Posted:	2014-04-01
Job Location:	Jeddah , Saudi Arabia
Job Role:	Customer Service
Company Industry:	Hospitality/Tourism/Travel

Preferred Candidate

Career Level:	Management
Gender:	Male
Nationality:	United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen

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Date Posted: April 01, 2014 at 10:46AM