Shop Manager - Al Yasra Fashion

Guide the success of a store by leading and motivating the selling team, developing and managing the service environment and presenting a clean, neat and organized shopping environment for our customers.



1 People Management:

• Follow up shop team through conducting daily meeting to discuss sales achievement vs. target and distribute roles to reach objectives.

• Train new and old team on how to handle customers in addition to product knowledge in terms of features and benefits.

• Set shop team attendance schedules according to business needs ad follow up implementation.

• Manage all inter shops transfers and communicate properly to area manager

• Assess team performance and do the required PDP (Personal Development Plan) and assure training implementation.

• Handle team grievances and disciplines



2. Sales Management:

• Set targets for team daily/weekly/monthly.

• Motivate team to achieve their individual and store targets, and determine top and low performers

• Analyze shop and brand performance and take necessary action with approval from area manager.

• Support all marketing activities



3. Customer Service:

• Demonstrate six steps with outstanding customer service and be a role model for team.

• Handle customer complaints.

• Provide appropriate after sales service to all customers

• Provide feedback to area manager about customer needs.

• Ensure to keep all promises made to customer.

• Enhance the customer service provided to customer through shop team



4. Stock Efficiency:

• Ensure appropriate stocks of products are available

• Conduct inventory of products as per standards and ensure accuracy

• Ensure all transfers in and out are accurately recorded as per policy

• Ensure appropriate quantities of bags and POS (Point Of Sale) display materials

• Ensure stock safety (cabinets and stockrooms)



5. Product and Visual Merchandising:

• Ensure team is aware of product and the brands handled and communicate features to customers properly.

• Ensure windows displays, shop graphics and POS materials as per guidelines

• Check products proper arrangement on the shelves and tables



6. Shop Administration:

• Ensure all policies and procedures are followed properly

• Ensure all financial and banking work is completed accurately

• Ensure cleanliness, safety and security of store is given high importance

• Ensure all returns, exchanges are made according to policy

• Ensure right in-store-ambience and al furnishings and fixtures are maintained in accordance with maintenance team

• Handle shop expenses vs. budget

Job Details

Date Posted:	2014-04-30
Job Location:	Kuwait
Job Role:	Management
Company Industry:	Retail/Wholesale

Preferred Candidate

Career Level:

Management

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Company:

Date Posted: April 30, 2014 at 03:19PM

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Shop Manager - Al Yasra Fashion