EMPLOYMENT STATUS
Full time – Permanent
KEY RESPONSIBILITIES/ACCOUNTABILITIES
§ Under limited supervision, responds to and diagnoses complex hardware, software, and network problems varying in difficulty through discussions with end-users and other functional Teams.
§ Support our end users by using online electronic help desk tools such as USD for ticketing, UAPM for Asset management, Clarity for time management, Achieve for career development etc as well as BHI process guidelines and incident/problem management systems under the ITIL framework
§ Hands-on support for PCs, network printers. trouble shooting server issues, software application issues, and basic hardware issues.
§ Configures and deploys PCs for new hires by due joining date as well as PCs for existing users ensuring a seemless/transparent transition to the user
§ Ensure all PCs are encrypted and running latest MS patches to safeguard the integrity of the BHI network
§ Simulate user problems to resolve operating difficulties and recommends workarounds to reduce user downtime
§ Conduct monthly education/presentation sessions for our ends users to re-iterate our processes and educate them on any new/existing systems and processes
§ Works closely with our Central Global Service Desk’s based in Houston and Kuala Lumpur to ensure user requests are closed with the agreed SLAs
§ Acts as a liaison to the other functional teams eg Network Services, Hosting and Storage, Messaging, Unified Communications etc
§ Interacts with vendors, service providers and other functional teams in order to restore services and minimise end user downtime.
§ Handles special projects and participate in after hour Global conference calls as needed from time to time
ESSENTIAL REQUIREMENTS/COMPETENCIES
§ 3-5 years of IT experience in a network environment
§ Good command of English both written and spoken
§ good organisational and time management skills
§ Good communication and presentation skills
§ Ability to work in and with Teams as well as contribute and share knowledge
§ good technical knowledge supporting Windows operating system platforms and Microsoft Office suites
§ basic knowledge of Servers, shares and permissions, Unix/LAN/WAN, messaging etc
§ Good troubleshooting skills and techniques on PC hardware, printers and peripherals
§ Ability to handle pressure and meet deadlines
QUALIFICATIONS/REQUIREMENTS:
§ Bachelor's Degree/Diploma in an IT related field or equivalent.
§ ITIL Certifications, MS Certifications, other IT Technical Certifications or Trainings
§ Min 3 years working experience with a multinational organisation
OTHER DETAILS
Working knowledge of SAP, Project Management, customer service techniques/training in a multi national Organisation is an added advantage
COMPANY OVERVIEW
Baker Hughes is a leading supplier of oilfield services, products, technology and systems to the worldwide oil and natural gas industry. By being the service company that best anticipates, understands and exceeds our customers' expectations, Baker Hughes Advances Reservoir Performance. The company's 57,000-plus employees work in more than 80 countries in geomarket teams that help customers find, evaluate, drill, produce, transport and process hydrocarbon resources. Baker Hughes' technology centers in the world's leading energy markets are pushing the boundaries to overcome progressively more complex challenges. Baker Hughes develops solutions designed to help manage operating expenses, maximize reserve recovery and boost overall return on investment through the entire life cycle of an oil or gas asset. Collaboration is the foundation upon which Baker Hughes builds our business and develops next-generation products and services for drilling and evaluation, completions and production a
Job Details
| Date Posted: | 2014-05-24 |
| Job Location: | India |
| Job Role: | Other |
| Company Industry: | Information Technology |
Preferred Candidate
| Career Level: | Entry Level |
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Company:
Date Posted: May 24, 2014 at 04:00AM
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Systems Specialist - Baker Hughes
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