Technical Support Specialist - Image Technologies (ITEC)

The Technical Support Specialist reports to Head of Technical Support, and performs the following Job Responsibilities:

1- Identify and isolate technical issues and initiate action as appropriate.

2- Troubleshoots system problems and diagnoses hardware/software faults.

3- Works continuously on a technical support task until resolved.

4- Analyzes data on system performance to reduce probability of faults as preventive maintenance.

5- Gather additional information about reported cases, and perform detailed case analysis by gathering logs, screen shots, and try to reproduce the problem if applicable.

6- Rapidly respond to the customer within the customer CRM response time with case status and expected actions.

7- Implement major Updates / Fixes that require onsite involvement.

8- Document performed technical support procedures for customer reporting

Job Details

Date Posted:	2014-05-29
Job Location:	Amman, Jordan
Job Role:	Technology/IT
Company Industry:	Information Technology

Preferred Candidate

Career Level:	Entry Level
Gender:	Male
Nationality:	Jordan
Degree:	Bachelor's degree / higher diploma

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Date Posted: May 29, 2014 at 10:10AM

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Technical Support Specialist - Image Technologies (ITEC)