Our Client a Highly Reputable Bank in the region, are looking to hire a Loyalty Program Product Manager in Khubar - Saudi Arabia. This is a great opportunity to join a top-tier Bank in a growing economy.
Title: Loyalty Program Product Manager
Department: Retail Banking
Location: Khubar - Saudi Arabia
Salary: Competitive.
Main Scope of Duties and Responsibilities:
- Inputting to and implementing plans for the Customer Loyalty Programme for the retail division, including contributing to the following (working with other stakeholders as appropriate):
- Program definition and development- Creation of financial models- IT requirements and testing- Input to branding and marketing plans- Third party alliances & relationship management- Ongoing 'offers' development in collaboration with third parties
- Contribute, together with other key stakeholders, to the development of the following Loyalty program elements:
- Development of internal controls and processes- Development of internal controls and Processes related to Third party on boarding, contract & relationship management, development & approval of customer offers, tracking & financial transactions management.- Third party vendor agreements & SLAs- MI capability
- Input into creation of annual plans and budgets for the loyalty program.
- Continuous monitoring of the market place and developing proposals and plans for development and implementation of innovative offers that cater to the evolving needs of technophiles.
- Monitoring performance of end-to-end customer experience, including all key SLAs with internal and external service providers
- Ensure that the Loyalty Program is compliant with all regulatory and operational risk control requirements.
- Managing issues relating to Sharia and regulatory approvals as appropriate.
Minimum Qualifications & Experience Requirements:
- Bachelor's degree or above
- Over 10 years related experience with minimum of 5 years experience working in a relevant executive position for a large financial institution
- Deep industry knowledge including specific experience of the KSA market
- Experience in multi channel business model including product servicing / delivery via e-banking and self service
- Experience in managing reward loyalty programs- eg. Card rewards with a bank.
- Participation in high-level performance management teams of various professional and cultural backgrounds
- Fluent in English and Arabic (both verbal and written)
If you are interested, please reply with your CV for immediate CV review. Selected candidates will be called asap to discuss the role further. Sthree UAE is acting as an Employment Agency in relation to this vacancy.
Job Details
| Date Posted: | 2014-06-30 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Accounting/Banking/Finance |
| Company Industry: | Accounting/Auditing |
Preferred Candidate
| Career Level: | Student/Internship |
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Date Posted: June 30, 2014 at 12:00PM
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Loyalty Program Product Manager - Khubar, Saudi Arabia - Huxley Associates
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