From strategic guidance to supporting the day-to-day needs of managers and employees, the Human Resources Division drives best practice across the Alshaya business. HR is segmented across generalist and specialist functions including HR services, recruitment and talent management. These are just some of the teams that support over 110 nationalities working across multiple brands and geographies. Our continued growth and expansion can only be achieved by recruiting, training and nurturing the best global talent. That's what we do.
The Role:
The Admin Assistant will report to, and support, a designated manager and business function in order to achieve overall business objectives.
Within this role you will:
- Respond to phone calls and address customers' concerns professionally- Take full responsibility for dealing with customer complaints and queries- Communicate with store and the operations teams- Escalate issues to the management and ensure that all the issues are resolved within the given time frame- Must be able to prepare and update daily reports and KPI's for the management.
Qualifications & Requirements:
- Good computer skills, especially in Excel- Strong communication in English (written and spoken)- A minimum of 1 year's experience in an administrative support function- Customer care experience and good interpersonal skills- Preferably an Arabic speaker.
M.H. Alshaya Co. is a leading international franchise operator for over 70 of the world's most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, Victoria's Secret, Boots, Pottery Barn and KidZania. The company operates over 2,600 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.
Alshaya's stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 40,000 people from over 110 nationalities.
Job Details
| Date Posted: | 2014-07-23 |
| Job Location: | Qatar |
| Job Role: | Administration |
| Company Industry: | Human Resources |
Preferred Candidate
| Career Level: | Entry Level |
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Date Posted: July 23, 2014 at 03:56PM
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Admin Assistant - HR Services - Qatar - M.H. Alshaya Co.
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