To deliver 1st/2nd level technical support related to all key services & systems supported by Information Technology. Support may be given in via telephone, remotely, email & on-site field visits. TSA must be knowledgeable in a broad, constantly evolving assortment of Information Technology, policies, procedures, & must possess the maturity & reliability to provide user support accurately & consistently.
• Excellent Communications skills
• Operations Mentality - maintain customer service focus while juggling multiple tasks and priorities, 3 years must be in customer-facing positions.
• Support the end user client environment such as Desktops, Laptops, Mobiles, IP Phones and client applications.
• Incident troubleshooting, analysis, resolution and/or escalation.
• To provide a single and quality point of contact for IT customers
• Monitor the status & progress toward resolution of all open incidents.
• Perform classification; prioritizing of incidents dependant of the impact of the issue.
• Quick & efficient handling of IT incidents & service requests on first contact.
• Work closely across IT in achieving common goals.
• Work effectively as a team member.
• Develop knowledge of client business & IT environment with the goal of increasing first-call resolution rates.
• To perform out of hours duties as directed and documented as per schedule.
Job Details
| Date Posted: | 2014-07-02 |
| Job Location: | Kuwait |
| Job Role: | Technology/IT |
| Company Industry: | Information Technology |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree / higher diploma |
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Date Posted: July 02, 2014 at 12:14PM
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Technical Support Associate – Service Desk - Alghanim Industries
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