Job Purpose:
The Customer Service Representative will be in charge of customer satisfaction and resolving all customer issues
Key Accountabilities:
• Resolve each customer complaint within the set time limit
• Escalate unresolved customer complaints to the appropriate entity on time
• Negotiate with customers and discuss multiple solutions instead of settling for returns / refund
• Monitor and improve customer satisfaction and other related metrics
• Provide feedback on product quality to the supply chain team
• Highlight recurrent installation and quality control issues to the management
• Provide weekly reports to the management on complaints and resolutions
• Coordinate with sales, installation, back office, CRM and other functions within and outside Accessories business
Job Details
| Date Posted: | 2014-08-31 |
| Job Location: | Kuwait |
| Job Role: | Support Services |
| Company Industry: | Retail/Wholesale; Customer Service; Support Services |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | Kuwait |
| Degree: | Bachelor's degree / higher diploma |
Apply Now - Jobs in Kuwait - Support Services Jobs in Kuwait - Search All Jobs
Company:
Date Posted: August 31, 2014 at 09:04AM
Apply Directly Here
Customer Service Representative (Kuwaiti National Only) - Alghanim Industries
No comments:
Post a Comment