Middle East Jobs: Housekeeping Manager

Responsible for the overall cleanliness of the hotel,

including rooms and public area. Major responsibilities include ensuring guests

are satisfied with hotel cleanliness, responding to guest needs, ensuring safety

and security of rooms, maintaining inventory and cost controls, selecting,

training, maintaining and managing a motivated and skilled work force.

Establishes a friendly atmosphere of superior guest service and product quality

and provides exemplary performance for the staff to follow.

ESSENTIAL JOB FUNCTIONS:

Housekeeping Operations

Maintains Brand cleanliness standards for both rooms and public areas

and inspects them to ensure that standards are met.

Trains staff in all aspects of housekeeping, including guest service.

Administers guest satisfaction inspection procedures and reports.

Maintains key control and lost-and-found, and ensures staff is trained to

follow correct procedures for both.

Plans work schedules and room assignments with minimum disruption to

guests.

Empowers hotel staff to deliver great guest service by encouraging

responsiveness to guest needs.

Meets or exceeds hotel guest satisfaction measures.

Ensures hotel standard and services contribute to the delivery of

consistent guest service.

Guest Service

Maintains guest service as the driving philosophy of the hotel.

Personally demonstrates a commitment to guest service by responding

promptly to guest needs with an interest and concern in satisfying every

guest.

Ensures hotel staff, including all new hires, knows all components of guest

service guarantee and are trained to meet service standards.

Develops added value customer service programs regarding housekeeping

services.

Can communicate to guests about hotel promotions, local attractions and

points of interest.

Ensures employees know policies, pay procedures, bonus plans, and

benefits.

Helps to develop management talent by acting as a mentor for direct

reports.

Uses ongoing safety training to minimize workers’ compensation claims.

Monitors and maintains acceptable turnover levels.

Manages human resources functions, including recruiting, selecting,

orientation, training, performance planning and evaluating and pay/reward

programs to maintain a skilled, qualified work force.

Maintains a positive, cooperative work environment between staff and

management.

Emphasizes training and development as a way of doing business to

empower employees to provide excellent guest service.

Ensures personnel files are accurate and comply with local and federal

regulations.

Administers personnel policies fairly and consistently.

Resolves employee grievances in a fair and timely way.

Ensures housekeepers know responsibilities and manage against those

responsibilities.

Profit Management

Assists in annual budget preparation.

Anticipates revenue/cost problems in department.

Tracks financial and operating information on ongoing basis to adjust

plans, labor and other costs.

Produces accurate financial reports on time.

Orders and buys cleaning supplies, linens and chemicals at the best

prices.

Maintains inventory of supplies and ensures staff follows proper

inventory/cost control procedures.

Safety and Security

Understands “Right to Know” laws, which apply to housekeeping supplies

and chemicals.

Recognizes and corrects conditions which may create security, fire or

accident hazards.

Understands and implements hotel’s control system.

Job Details

Date Posted:	2014-08-11
Job Location:	Riyadh, Saudi Arabia
Job Role:	Management
Company Industry:	Hospitality/Tourism/Travel
Monthly Salary:	US $3,000
Joining Date:	2014-09-15

Preferred Candidate

Career Level:	Management
Gender:	Male
Nationality:	United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; India; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Pakistan; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen

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Date Posted: August 11, 2014 at 11:02AM