We have an immediate need for a Product Specialist (Customer Care) to build and maintain relationships with our clients, job seekers and employers, in order to promote our products and services.
The Customer Service Specialist will train our clients on the use of our online services, audit their satisfaction as well as motivate the repeat usage of our products and services. The Product Specialist will be available to assist the clients with any issues they might have. A professional attitude is the key for this role.
Duties and Responsibilities:
• Follows up with assigned employer accounts on their usage & behavior
• Performs usage analysis and identifies low points of engagement across employers
• Conducts outbound calls to employers to help them graduate to next level of engagement
• Conduct regular online surveys with job seekers and employers to assess customer satisfaction rate
• Performs physical 1-to-1 sessions with single significant employers
Job Details
| Date Posted: | 2014-08-31 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Internet/E-commerce |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Female |
| Nationality: | Egypt |
| Degree: | Bachelor's degree / higher diploma |
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Date Posted: August 31, 2014 at 05:08PM
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Product Specialist - Cairo, Egypt - Bayt.com
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