Customer Relationship Management - Teletech

Customer Relationship Management

Our Focus

We help companies grow by simplifying and personalizing interactions with their customers.

TeleTech is a global outsourcing company, consisting of more than one company; it is a family of businesses each having its own unique identity. We provide strategy consulting, analytics, technology, care and growth services to improve acquisition and retention of customers, but also focusing on the underlying operations to enable clients to engage more people, with better results, at a lower cost.

Peppers & Rogers Group is management consultancy firm globally recognized as the leading authority on customer-based business strategy. PRG helps companies maintain and enlarge their customer base by treating different customers differently.

TeleTech offers a world of opportunities, gaining experience working with diverse clients, customers, and cultures every day by diverse media.

We are looking for a “CRM Expert” to join our team based in Brussels

Description

• Responsible for the technical development of a leading loyalty initiative. Within your role you will follow-up on the day to day performance of the program and identify technical bugs of which you will coordinate the solution implementation with the involved developers at client side.

• Coordinate the program evolution by translating business requirements into technical briefings and follow-up from concept to release (including testing).

• Manage the data and CRM department ensuring good quality in terms of reporting and campaign analysis.

• Be the key point of contact for all CRM oriented work across different clients and business departments.

… all with one goal in mind…

… to champion an exceptional customer experience for our client company’s customers.

Your profile

Qualifications & Competencies

• You have 3 to 5 years of experience with data manipulation, reporting, IT project management and converting business process into IT requirements.

• You’re well organized, pro-active and have an eye for detail. In order to minimize the risk of error you’re constantly challenging your work as well as the work of the members in your team.

• You have a feeling for figures and tables and have an analytical mind. Excellent knowledge of Access and Excel is a must; good knowledge of SQL is needed.

• Our preferred candidate is client and solution oriented with good planning skills and has the ability to set priorities in his/her workload. Anticipating to different deadlines is therefore not an issue.

• You know how to communicate fluently in Dutch, French and English.

What we offer you

What we offer

Position offers competitive salaries and full benefits in which you will become part of a team of experts in a dynamic environment located in the heart of Brussels at walking distance of the North train station or metro stop Rogier.

Learn more about TeleTech at www.TeleTech.com or apply now by sending your CV and motivation letter to work_at_PRG@hotmail.com with the subject of the position you are applying to.

Offer details :

Contact details :

Reference number: CRM Expert

Closing date: 12/12/2014

Number of Vacancies: 1

United States

work_at_PRG@hotmail.com

Job Details

Date Posted:	2014-10-01
Job Location:	Belgium
Job Role:	Other
Company Industry:	Other

Preferred Candidate

Career Level:

Entry Level

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Company:

Date Posted: October 01, 2014 at 03:53AM

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Customer Relationship Management - Teletech