Section Head – I.T Support and Services - Executive Solutions

The Role



We are recruiting for an I.T Section Head for Support and Services, on behalf of our client which is a government owned multinational health insurance company .This position will be based in Abu Dhabi, and this role is open to UAE nationals and expats preferably from the UK and North America.



This position will be reporting directly to the IT Operations Manager, candidates are required to hold a minimum of 10 years progressive experience in IT Support and Services, 3 years of which should be in a management position. This role is accountable for the performance and the daily operations of the ITO Support & Services Section. Managing and maintaining the quality and effectiveness of IT Operations services delivered to internal and external customers which include but are not limited to ITIL services, end-user and branch support.



In order to be considered for this role a Bachelors Degree and an ITIL certification is required as a minimum. Candidates with PMP certification will have an added advantage.



Standard duties:



• Support in the development and implementations of department strategy according to the company strategy, responsible in setting section’s operational goals, initiate measures and have accountability in reaching these goals to improve the overall unit’s performance.

• Support the performance management process that measures and evaluates progress against departmental goals

• Responsible for a result-oriented management and development of people and resources, including provision of a strong day-to-day leadership presence involving resource allocation, monitoring, reporting, and conducting regular staff meetings

• Manage the section’s expenditure and requirements, keeping in mind its impact and utilization on the financial budget

• Foster organizational culture by establishing quality awareness and service orientation and complying and implementing processes such as Project Management and Change Management

• Develop, implement and ensure adherence of policies and procedures

Job Details

Date Posted:	2014-09-30
Job Location:	Abu Dhabi, United Arab Emirates
Job Role:	Technology/IT
Company Industry:	Insurance

Preferred Candidate

Career Level:	Management
Gender:	Male
Nationality:	United Arab Emirates; Canada; United Kingdom; United States
Degree:	Bachelor's degree / higher diploma

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Date Posted: September 30, 2014 at 11:06AM

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Section Head – I.T Support and Services - Executive Solutions