Team Leader - SAMACO Automotive Career Site

Key Performance Areas



Team Productivity



• Ensure that team productivity and efficiency meet agreed group standards

• Plan staff leave, training and other ‘non-productive’ time correctly in order to minimize effect on productivity.

• Motivate team members to produce best results.

• Ensure correct ‘loading’ of workshop hours.

• Ensure high productivity and efficiency and report poor results and actions thereof.

• Uniformed work flow is followed as set out by the Service manager and department requirements

• Track and monitor labors sales to the required target



Manage Human Resources

• In consultation with the Service Manager to have a Complete Performance agreements in place for all team members.

• Have training and development plans in place for all team members.

• Maintain ‘skill mix’ ratios to agreed standards.

• Implement and monitor performance based incentive bonuses in consultation with Service Manager

• Adhere to agreed Group manpower policies.

• Conduct staff meetings and report back sessions at least once per month

• Insure staff meet the required dress code

• Report poor performance or attitude

• Report poor attendance trends





Financial Performance

• Manage expenses that are related to your teams consumption.

• Adhere to credit repair procedures•



Customer Service and Satisfaction

• Ensure customer needs are attended to and actioned.

• Maintain a ‘first time right’ policy for repairs.

• Improve and maintain customer service index percentages to agreed standards.

• Analyze accurately customer needs and action accordingly.

• Provide accurate quotations when required.

• Ensure that front line staff are aware of any additional payments required.

• Establish authorization for extra work.

• Fill out job cards in full and correctly.

• Protect customers’ property.

• Utilize all necessary customer satisfaction skills.

• Ensure that vehicles are tested properly after work is complete and supporting documents are completed accurately and correct



Internal Liaison and Communication

• Liaise with Parts Department to ensure timeous availability of parts.

• Communicate effectively with other departments, staff and manufacturer to enhance customer satisfaction index and ensure that all communication is open and honest.



Tools, Equipment and ‘Housekeeping’

• Ensure that all tools are kept in good condition and are used correctly.

• Ensure that correct technical information is available and used.

• Comply with safety requirements and instill the awareness and always ensure that work areas are clean and tidy.

• Protect gear is in place and used as required (Seat cover, floor mats etc.)



Manufactory Compliance

• Communication is professional

• Ensure Information is accurate and clear

• Process for ELSA / DISS is followed as required

• Monitor DISS / Elsa usage

• In sure required in house training is done

• Warranty process are flowed and approvals are obtained and communicated

• Campaigns to be monitored and control to insure they are carried out timelessly





Systems and process

• Progress system is used and up dated as required daily

• Time keeping is logged correctly and accurate

• High value approvals need to have the team leader involvement

• Warranty job cards need all required supporting documents to be in place

• Difficult to repair vehicles or complaint needs your personal involvement

• Quality test can be done by the Team leader when required

• Breakdowns and special need cases once communicated are to be prioritized

• Utilize process to Insure deadlines are meet

• Job cards need to be completed and completed correctly

Job Details

Date Posted:	2014-11-24
Job Location:	Saudi Arabia
Job Role:	Quality Control
Company Industry:	Automotive

Preferred Candidate

Career Level:

Mid Career

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Date Posted: November 24, 2014 at 07:11AM

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Team Leader - SAMACO Automotive Career Site